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Training & Support

State-of-the-art Training

Critter Control provides state-of-the-art training to its franchisees. Extensive classroom and field training, comprehensive operations manuals and hi-def training videos support your business development. Initial one-week training takes place in our Atlanta, GA training facilities. Every franchisee receives extensive initial and ongoing training, plus a start-up package that includes:

  • Industry & Job Related Training Videos
  • Detailed Operations Manuals with Online Access
  • LearningZen eLearning Online Courses
  • Advertising & Promotional Materials
  • Uniform Merchandising Materials
  • Ongoing Support & Regional Trainings
  • Critter Chatter Newsletters

You are always just one phone call away from assistance when you need it.

You will also be provided access to our proprietary internal communications networks; both CritterNet and WorkPlace. Direct communications with our network of franchisees, the corporate staff along with a host of support documentation is made available through these channels.

Our Field Service Software, ServiceBridge is second to none and with paid setup you will have a both desktop and mobile version. Manage every stage of the customer journey from detailed, accurate estimates to setting up recurring work orders and soliciting feedback, ServiceBridge gives your business a full suite of tools designed to manage your workflow, keep your customers happy, and help you grow your Critter Control® business.

Designed for Mobile Technicians

The ServiceBridge mobile app simplifies job distribution to field workers by sending work order, estimate and customer details directly to their mobile devices. This information includes directions, contacts, notes, costs and other items necessary to get the job done. ServiceBridge also allows you to automate new job notifications, reduce office calls and receive live job updates on-the-go.


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50 - Franchisee Satisfaction Awards - Franchise Business Review

Why A Critter Control® Franchise

Critter Control's business advantages are many – including a distinctive and easily recognized brand name, a top-ranked web presence, qualified and certified personnel, mentor networking opportunities, marketing support, group purchase discounts, comprehensive initial training, important on-going training and more.

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